FAQs

+ When converting to PigKnows, will my historical farm information get lost?...

No. All events recorded in your original software will be captured by PigKnows.

+ What do I need to convert my farm information from another software?...

Conversion is a very easy process depending on which version and system you currently have. Detailed step-by-step instructions for data capture will be sent to you explaining how to send your current database to us. Most farms are converted within 48 hours.

+ Do I need any specific device for PigKnows installation?...

Since PigKnows is an on-line system, no server or specific equipment is needed. If you are able to read your email from your computer, tablet or cellphone, you are able to use PigKnows services.

+ Where is my information located?...

Your information is stored on-line in the cloud. The data is completely safe. PigKnows has several servers around the world in USA, Europe and Asia.

+ Can anyone access my data besides me?...

No. Once your data is converted to PigKnows a customer ID and password are required to access the data. Only people that you give permission to will have access to your information.

+ Who has access to enter data?...

Only user(s) with Data Entry privileges are able to enter data. PigKnows has three types of users:

  • Data Entry: This privilege allows for data entry of information into PigKnows.
  • Read Only: Users with this privilege are able to generate and read reports.
  • Admin: This user has both Data Entry and Read Only privileges and additional functionalities of PigKnows. User can also be set up to have access to one farm or all farms.

+ How can I change my password?...

It is recommended to change your password to one that you are familiar with. Once you log into PigKnows:

Main Menu > Utility > Change Password

Your current password is going to be requested. Enter your new password and confirm. To complete the process, you will have to log out and log in again.

+ If I don’t have internet connection, how can i enter information?...

PigKnows has several options for data entry:

  1. Excel: Entering data into Excel spreadsheets kept on your computer and uploaded into the PigKnows on-line database when you have an internet connection.
  2. HandHeld devices.
  3. OCR Technology – used by our CSD bureau.

+ If I have my information on paper, is it possible to enter it to the system?...

Yes it is. It will depend on the information quality recorded on paper. Additionally, PigKnows can supply forms that let you record your farm information that can be scanned and emailed to our CSD bureau office. We will enter the data into PigKnows and send back necessary corrections and reports. For more information, please contact us at 970-352-6466, sales@pigknows.com.

+ Where do I download excel templates?...

Once you have to logged into PigKnows, at the top of the home page, click on Download button. PigKnows will send you to a page where you will have to select the language of the template and the template you want to use. Template number 2 has all events.

+ What happens with the information of transferred sows?...

Sow historic information remains the same. The sow history record will show a blue line to differentiate when the sow arrived into the destination farm.

+ Where can I look at my information?...

PigKnows data is available through most devices: computer, laptop, tablet, and cellphone.

+ Is there only HTML format for my reports?...

No, all of the reports can be exported into different formats (Excel, PDF, .txt, csv and more).